You will regret working here - Customer Service Mopro Employee Review

1.0
7 Jul 2016
Recommend
CEO approval
Business outlook

Pros

The pay is decent You may meet some good people and make some new friends

Cons

This review honestly stems from reading the past 8 reviews - all 5 stars - all completely ridiculous and full of lies. This review will be completely honest and I know many current employees will relate and possibly feel the need to also post their real reviews. What you hear - Management is available for questions, and sets clear goals. The Truth - Management is simply trying to stay afloat themselves. Recently a couple supervisors were even demoted, leaving the company with about 4 supervisors total? It is extremely hard to find anyone for help or to simply answer a question. What you hear - Company is growing, which means more people. The Truth - You would hope that would be the case if a company is growing. In the past month there have been around 10 people let go. If there are more people I am not quite sure where those people are as all I have come across is a loss in team members. What you hear - In the short time I've been here, I've seen many people advance to higher positions due to their excellent work and attitude. The Truth - I don't remember the last time I saw anyone advance at this company. They stay in their position until they get let go or can't handle it anymore and leave. The seniored employees have been there around 2 years. What you hear - The company invests heavily in the happiness and productivity of it's employees. Even with incredibily rapid growth they continue to maintain a great corporate culture. The Truth - This is quite possible the biggest lie amongst all of these great 5 star reviews. This company has unrealistic expectations for its employees, whether it is in sales or fulfillment or management. The only feedback you will ever hear is negative about your performance. Do not expect anyone to come up to you and acknowledge your good work. This company does not care how happy or miserable their employees are. There is absolutely no culture here and I don't see that changing any time soon. This company is full of empty promises but time and time again will let you down. At one point we had lunches every day. At one point dogs were allowed in the office. At one point we were promised company wide barbecues. At another point we were told that there would be a party to celebrate our move into the new office. We used to have a kitchen full of snacks. All we are left with now is a semi functioning coffee machine and poor office morale. What you hear - successful mission of making big-brand quality affordable The truth - In reality all Mopro is doing is giving you a template you can find on Wix for free and then making you pay $200 a month in order to work with an employee that has so many clients on their plate they will forget you are even assigned to them until you reach out. What you hear - humble and intelligent people working together to collaborate and meet huge goals The truth - Working together is something that does not happen here. This is an every man for themselves try to stay afloat type of place. In the sales department people will steal your sales and leads and not think twice about it. In the fulfillment department you work in your bubble trying to meet crazy expectations while being micro managed to a level you probably didn't know was possible. All while being treated like a child and having your every move questioned by upper management. What you hear - Mopro is one of, if not the best, place I have ever worked The truth - If this is true then this is the only job you have ever held. But once again, every current employee can see right through the fake 5 stars. You may be fluffing up that overall score of yours but hopefully over time the real employees can bring you back down to where you truly deserve to be. Overall usually Glassdoors can be a good tool when looking into new jobs, but please be cautious of those 5 star reviews. If you want the real scoop look at the Yelp page and hear from the customers. That is what you will be walking into if you choose to work here. This company by far has the fastest turnover rate I have ever seen. If all you care about is the pay and don't mind being stressed every day of your working life then maybe you can consider this a viable option.

Explore other reviews about Mopro

5.0
10 Jan 2022
Recommend
CEO approval
Business outlook

Pros

The people rocked, nice office, comfy chairs, easy work with necessary challenges. I felt supported, I felt included.

Cons

No complaints. Compared to what’s out there, this is a fine place diverse place to work.

2.0
21 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There were some very talented people working here. Everyone that was still left after multiple rounds of layoffs didn't throw in the towel even though morale is very low and the outlook is bleak. This company was a great stepping stone career-wise when it was thriving and at one point had a bright future.

Cons

This company is a sinking ship. There has been multiple rounds of layoffs and clients are still leaving by the boatload. The new platform being pushed on all new clients is hardly finished, breaking more frequently than not, while being a poor fit for some larger clients (causing frustrations and pain points with the clients on that platform). I felt like I didn't have the tools needed to handle my customers which resulted in more upset customers. The staff left can be described as the skeleton crew of the skeleton crew, some people absorbing 4 or more roles creating an excessive amount of work. The stress levels are making employees sick and making coming to work an unhappy experience. Deadlines given are unrealisitic, and if you think you're getting a yearly raise you can pretty much forget it. There has also been no room for internal career growth for almost a year now. Feedback provided to management gets tossed to the side. Even though the "new" current platform is very broken, management is focusing on new features and additions instead of fixing what is broken.

18
avatar
Mopro Response
8y
I'm sorry you felt you didn’t have the tools you needed to support our clients — that’s not how it should be and I understand how that would add a lot of unnecessary stress to an already fast-faced and critical client-facing role. I understand how it’d become even more frustrating if you felt like product feedback wasn’t getting through to the right people. We’re sorry this was your experience and we'll take steps to promote more opportunities for product feedback and increase visibility on the updates we are making every cycle. Thank you.
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