Pros
Server team are great, usually the only positive aspect in hospitality management
Cons
This company is by far the most horrendous company I’ve ever worked for. During my time there, I have witnessed FOH and BOH struggling to keep up with the unrealistic expectations of upper management. Head office couldn’t care less about their staff. The lack of empathy is astonishing. Servers are put on 6 hour contracts whilst being promised they’ll receive full time hours (they only do this to advertise that they aren’t a zero hour policy company). Many servers had communicated to head office that they’re struggling to pay their bills due to this and struggling mentally to keep up with the work on shift as it’s constantly busy and consistently understaffed!! Store managers are constantly having to complete internal investigations on their staff for things as minuscule as arriving to work a few minutes late. Staff are spoken to like dirt by the head office team. Their lack of empathy isn’t even countered by their business savvy as they repeatedly show that they have no concept of what it takes to run a successful store where team members and management feel valued/ empowered and service is staffed correctly to ensure a great customer experience for guests. 7 GM’s in 2 years really does say it all!! In my first few months I saw both the head chef and GM walk out due to severe mental stress and anxiety placed on them by head office. They have issues with staff taking their full 20 minutes breaks (and nothing more even on an 11 hour day) yet have no problem taking staff off the closing shifts and expecting the rest to stay up to an hour after their rota finish time. BOH are usually never allowed the time to take a break when it’s consistently busy and are reprimanded for it if they do. What will it take for head office to see the pattern that they’ve created where management are constantly walking out and struggling to stay longer than a few months!? Anyone looking for hospitality work should AVOID this company at all costs!!! I would rate 0 star if it was an option.