Great team but horrible head office management - Anonymous employee Moose Coffee Employee Review

1.0
4 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The working hours and the team you work with daily

Cons

How "head office" operate is possibly the worst I've have ever experienced or heard of. They justify their wage by micro-managing via WhatsApp, but when they are not sitting in their cushty office somewhere they take up a table in the corner of the restaurant tapping away on their laptop and will occasionally bark orders at staff who have run around the shop floor for hours, doing twice the work due to cutting labour. They love giving you pointless and ineffective tasks to complete by 'end of day' when you are managing a restaurant and also working a section also due to cutting labour. They also do not respect your time, 10 minutes before you are done with your close they will turn up for a quick chat and keep you for well over an hour so this is not the job if you have a life outside of work or have any timely commitments. They honestly talk the talk but cannot walk the walk, no clue what is going on in the store and make your job 10 times harder than what it should ever be. Again they try to justify their wage in any way they can from sitting on their backsides all day and will absolutely not physically do some work to help the teams in stores. Diabolical excuse of a "HR" also, do not think about joing this company if you expect equality and formal procedures. If you also value your legal uninterrupted breaks this isn't the company for you. There are no staff facilities at all, not even an office for legal documents and then Head Office complain when staff need to put their belongings in the storage area? If they looked after their staff at all I believe this would be an okay place to work. It honestly drained the life out of me slowly I'm surprised I lasted as long as I did.

Explore other reviews about Moose Coffee

1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Teams are amazing, but they have to be.

Cons

It’s difficult to know where to start, but in keeping with the rest of the reviews, every single member of head office is a parasite at best. They are bullies, and what’s worse is they know it and revel in it. Made a mistake when banking? You’ll get a phone call. Chef hasn’t turned up and you’re down on section which is why you didn’t hit sales? You’ll get a phone call. Booked time off and in your absence something entirely insignificant has happened? You’ll get a phone call. To put it into perspective, it’s been 3 years since I left and they’ve had a general manager every 3 months on average. It isn’t random either, they don’t pay into the pension pot during probation. Funny that. It’s like you’ve calculated that into the budget. If you ever see a job here, run.

1.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing about this place is good

Cons

This is the worst place I have ever worked. The experience was appalling, and I would not recommend this company to anyone. The head office is particularly disappointing, especially the person who runs it. I found her attitude and behaviour to be unprofessional and unpleasant. Overall, it was a very negative experience.

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