Late pay checks - Virtual Therapist Moona Health Employee Review

2.0
1 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Scheduling Flexibility- you create your own schedule. Paid CBT-I training, and weekly consultations.

Cons

Pay structure was changed during my employment. Original payment arrangement/ agreement was a flat rate fee per session, and an additional lower rate to cover administrative/ documentation time. Then they changed it to only paying for the exact amount of time spent in each session, and no documentation time. You will not be making $70 hr. CBT-I sessions can sometimes only take 20-25 minutes. They don’t even pay you for the type of session they bill the insurance for ( e.g. 16-37 min session = CPT 90832 / 30 min session. However, if your session is 20 minutes, they will only pay you for 20 minutes, not 30 min, and no note time). They also paid us late several times. They Did not communicate this openly to staff. We had to email or slack message and ask where our paychecks/ deposits were, or when they were going to make it to our accounts; they didn’t give us a heads up. There was no urgency to rectify the situation, nor any bonus payments for paying us multiple days late.

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