From cool to corporate - Customer Success Manager Momentive Software Employee Review

2.0
1 Sept 2018
Recommend
CEO approval
Business outlook

Pros

It’s great to do good work supporting nonprofits

Cons

We are undervalued for the work we do, both financially and qualitatively. The paths for growth remain unclear and there is no internal site for employment opportunities. Since the acquisition new upper middle management has completely forgot their roots and are treating employees as expendable. The learning curve post acquisition has been steep and not thorough, causing CSMs and other client facing folks to get the brunt of displeasure that isn’t their fault. What was once many (in this case, 3 event fundraising) companies with a close knit culture that cared about employees is now a corporate conglomerate only interested in the bottom line. We still don’t have a company handbook that has our rules, regulations, maternity leave, general how-tos, etc in it. When asked we are told it is because there are many different rules in different areas which seems as though they are looking to screw those not in states with good laws. They took away our unlimited PTO. Apparently it is coming back but no official announcement has been made so I imagine they’d prefer people not take the accrued pto and just lose it before going back (if we go back).

Explore other reviews about Momentive Software

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work/life balance and time off benefits

Cons

Pay could be higher for the role

3.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great front line leadership, hybrid schedule, great people to work with

Cons

Micromanagment, lots of decisions being made at the leadership level without thought to how it affects the org as a whole

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