Pros
Great coworkers and you WILL learn a lot fast. 1 year in you will definitely feel confident in IT if you can manage your stress. There is practically no training and rarely help, even is a specific procedure to pass your tickets you worked on for too long up to Reinforcements but they would more times then not get sent back to you to continue being worked on even when you communicated to end-user you are "escalating this". I can't blame them as they are under severe stress as well, and it was very visible for everyone on my team. Almost no time to small talk with your team, or even step away to make coffee/bathroom, and if you did you directly add a load to someone else's busy and unmanageable workload. They would mention certificate bonuses and allowing you to study during work hours but there is NO time. Also would see Miles University pushed on the website/job posting but there was no 'learning' happening, other than maybe once every 2 months an hour PowerPoint on "How to Communicate". Overall if you CAN'T find a job and are willing to learn as you go for FortyK~ and are fine with being a soulless zombie for some time then go for it.
Cons
-Immense workload, we can't even keep up with current clients and would be getting new ones at least twice a month (team) and onboarding was usually a disorganized mess once it came over and a lot of the extra work to patch up fell onto the already busy Support team -Low pay for what you are expected to do, you have 16+ clients under you -Inactive manager, unless you are fine with someone who only prods you to update tickets when your connected to 2-3 end-users machines and on the phone with a 3rd/4th. 0 help.
