Clippy is crying - Senior Support Escalation Engineer Microsoft Employee Review

3.0
18 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Umm....I used to have things to put here (and previously gave numerous 5 star reviews with zero cons), but we haven't received real raises in three years despite getting 100% of our rewards. The golden handcuffs are tarnished but still shiny though.

Cons

No real raises in the last 3 years due to our AI investments despite the company swimming in bank and employees earning 100% of their rewards. Budget just hasn't been there. Return to office? Nobody wants that! MSFT not only proved that remote work is more efficient than working in the office but we actually helped the entire world shift to working remotely during covid....we seem to have forgot that. Layoffs, but only if you're not an AI....if youre an AI youre safe. If you're human like me and still have a job, your job is to train AI to replace more of your co-workers and then eventually yourself. We've become incredibly metrics driven lately at the cost of providing good customer service, training/upskilling and anything else that doesn't just crank numbers put like you're a machine.

Explore other reviews about Microsoft

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits In federal, you can get a bonus for government clerances Good work culture Value based organization

Cons

lots of change lots of churn federal side does not align to commercial side work life balance is hard with "unlimited PTO"

4.0
28 Jan 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. If you love tech, this is a great place. No doubt you'll talk tech (mostly the MSFT stack) from enterprise to consumer - from PCs to phones to Xboxes - from datacenter to desktop. 2. What were GREAT benefits are now VERY GOOD (took a small step down) but still probably better than you'll find at 99% of large corporations. If you've got family - the value of the benefits is even higher. 401k match is nice. 3. Even with it's struggles MSFT is still a cash printing machine. This means if you can keep your nose clean and do reasonable work, you can have a stable job, pay your bills, feed your family, and not worry (too much) about layoffs. The stock you own likely won't tank, but probably won't go up much either. You'll get a bonus each year and some stock. It's a decent life if you aren't looking to light the world on fire.

Cons

Brand on Your Resume: After many years of losing market share and struggling to be at the front end of innovation and the fact that there's 90,000 employees, don't think MSFT is necessarily going to be attractive on your resume to more agile and smaller companies. Managing Your Career: Make you say this out loud so it registers - 90,000 employees work there. Double that for vendors. It is VERY hard to "stand out" and move up in the company. Don't expect your manager to be much of an advocate or enabler to help you meet your career goals - they are basically trying to survive the stack rank every year too. Not familiar with the stack rank? Check out the 2012 Vanity Fair article called "Microsoft's Lost Decade".

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