It has its ups and downs - Tech Support Representative Metronet Employee Review

3.0
1 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Working remotely from home is not a problem. They like to shower you with OT. They do not care if you milk them on the OT. Feels rewarding when you can fix technical issues based off you experience.

Cons

Constant Outages beyond your control. Mandatory on-call. 50% of the time you spend apologizing for it as if you are a complaint department. Easy to get burnt out from so many angry customers.

Explore other reviews about Metronet

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people to work with, great products to sell. I get all the support I need in my department. I hope I can retire here some day.

Cons

Some departments appear to have leadership challenges, thankfully not mine.

3.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great Management Team Good Communication & daily/weekly meetings

Cons

Feels like a call center sometimes and some staff like to micromanage

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