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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged employer

      MetroPlusHealth reviews

      Very stressful - Customer Service Representative MetroPlusHealth Employee Review

      2.0
      6 Mar 2016
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy schedule, decent pay, easily accessible

      Cons

      Management is almost nonexistent when needed, chain of command missing, extremely rude customers, no communication,

      avatar
      MetroPlusHealth Response
      8y
      We’re sorry to hear that you had a stressful time working for us. We deeply appreciate the time you’ve taken to give us this constructive feedback. If possible, we would like to find out more about your experience. Please send us an email to employee.engagement@metroplus.org, and we will have someone reply to your message shortly. Thanks so much.

      Explore other reviews about MetroPlusHealth

      5.0
      13 Nov 2025
      Sr. director
      Recommend
      CEO approval
      Business outlook

      Pros

      Member centric and dedicated to the mission and vision. “For people, not profit” is not just a slogan, but the reality being executed every day by this health plan. It puts its members first, provides excellent customer service and quality care management, and cares about its employees.

      Cons

      Multiple platforms in use by varying lines of business/departments, which is being resolved by transitioning to new EMR, integrated software suite.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for your thoughtful review and for recognizing MetroPlusHealth’s commitment to its mission and values. We’re proud to hear that our “For people, not profit” approach is reflected in the experience of our employees and members. We also appreciate your feedback regarding platform integration and administrative support, and we are actively working toward improvements in these areas.
      4.0
      19 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

      avatar
      MetroPlusHealth Response
      1w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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