The Micromnagment from a particular manager is overbearing and mentally exhausting. Upper management is aware of the unhealthy work environment this person has caused and refuses to intervene. Department is severely underpaid considers working all LOB's, unlike other health plans that have a team for each LOB. The in-field coordinators are treated with no respect from their manager and other departments. Staff is overworked with insane quotas that have many working off the clock to meet these insane numbers, with no consideration of home life or another work-related task that also needs to be addressed. Many are afraid to speak up due to the fear of retaliation, as many have spoken in the past and were fired shortly after. During the summer about have the team left, due to the high turnover rate, to retain its current employees an adjustment in salary was made, However with all the work and disorganization within the department that new salary is still too low compared to the market. If you are looking for a job working with HEDIS and Quality management, please look elsewhere, you will regret this. There are better companies out there to work for.
