Pros
The company has been around since the late 1970's and is still owned by the original family members. For this reason, the company is able to to make swift and sweeping changes to policies and issues when necessary. During natural disasters, such as hurricanes and the recent pandemic, the company offered its customers either reduced rental rates or late-fee removals to assist those suffering financial burdens beyond their control. In addition, the company maintained all employees during the pandemic, and even gave a small salary increase for those having to work during those situations. In addition, the company directors and managers are available to the front line employees should they be unable to resolve company issues with their immediate supervisors.
Cons
The salaries are in line with the industry rate, however the insurance deductibles are too high for the average front line employee to meet. On the up side, once the deductible is met, the company reimburses the employee approximately 3/4 of the total deductible.