Good job focus on team building and at times challenging - Senior Customer Service Representative II MetLife Employee Review

Schedules, work and life balance but mostly the type of schedule this call center assigns to employees are like no other call centers. Everyday u could have a different time to report to work depending on your performance at work. Its hard being in a call center that encourages multi product knowledge of totally different calls/systems and asks that employees arrive on time when a schedule may look like this example M 7:55a-4:25, T 11:35p -8:00, W 9:25-6:00p., Th 7:55a-4:25 , F 9:55-7:00p and subject to changes every 6-8 mos.this call center leaves adherence tracking solely up to the CSR's and the department that makes corrections or changes is not as efficient on timely corrections or updating schedule adjustments. Huge miscommunication between the 2 departments and it is the worst meeting a goal that takes 3 ppl to get adherence corrected! Its you, leadership, and that Dept . Could take a week or so. This call center leaves most responsibility on csr with high call volumes, expecting forms reporting weekly, making and time adjustments in systems, learning courses, correcting errors, follow ups. The 2nd worst is having a production type supervisor instead of a team supervisor. There is no QA team. That's another page or two to write about. If u have night school, 2-3 small children, a part-time don't expect this job to accommodate.