Toxic Culture - Customer Service Representative Merchant Industry Employee Review

Merchant Industry is a standout in the payment processing industry. The company's dedication to innovation and a client-centered business model sets it apart from the rest. Working here has been a rewarding experience, as we provide a wide array of payment products, including Virtual Terminals and eCommerce Solutions, that cater to the diverse needs of our clients. I appreciate that Merchant Industry's core values prioritize excellence and delivering unparalleled value to our clients. It's evident that our mission is to ensure the success of businesses we serve.

Provide a solution or positive angle, such as "Enhancing communication processes could further strengthen efficiency and collaboration.

- Lots of OT… which means $$$$$$$$ - No experience needed! - Company Parties

- No benefits - BARELY ANY PTO - Micromanaging from owners constantly looking at cameras - LOTS of S.Advances on the job with non-fraternizing employees. - Uncomfortable invites for “the team” to go to the Mexican bar around the corner, but it would only be you and a senior manager meeting for dinner and drinks to discuss advancing in the company. - No Trust for an employee who is leaving for a better opportunity to finish out their “notice of resignation” time frame. - CEO is rude and nasty. - HIGH TURNOVER - who would wanna put up with that stuff? - Several “vulnerable” employees confided in me about S.Advances from other members of management.