Flexible hours, low pay, slow advancement - Anonymous employee Mercer Employee Review

2.0
22 Feb 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible hours for those with children, it can sometimes be a fun environment, training for the call center is good

Cons

It doesn't really matter how hard you work, it depends on who you know and if your manager likes you, internal candidates for advancement receive much lower salaries for external candidates, you are literally overworked and underpaid.

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5.0
31 May 2026
Recommend
CEO approval
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Pros

People are friendly and helpful

Cons

Not a lot of career growth opportunities

4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great colleagues, supportive environment, stable organization.

Cons

Subpar benefits, especially medical. Limited annual salary increase

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