If you want to learn or serious about this field, then avoid it. - Network Support Engineer Meraki Employee Review

1.0
21 May 2019
Recommend
CEO approval
Business outlook

Pros

Free food just like other company in the bay area

Cons

If you are serious about this field, I would recommend you to stay away. But if you want to have an easy life, then I would recommend you to join. Yes, I know the "responsibilities" on their website may seem very interesting. But trust me, if you have a CCNA then you are already the 50th percentile, and if you have a CCNA and a CWNA, then congrats, you will be able to handle almost everything, so you are not going to learn anything new in Meraki. And when you work in the company for 1-2 years, your knowledge in networking will get simplified as well, then you will get stuck in this company with a very low salary (by the way, when you get "promoted" into a different team, you are NOT getting ANY raise (i.e. same base)). For the Wireshark packet analysis, the command: ip.addr == x.x.x.x will cover 90% of your daily task [please don't think this is an "analysis", it is more like if you can't figure the traffic goes because the UI suck, then you will need to take a packet capture to figure it out what is going on, there is nothing to do with the "analysis"]. The responsibilities and qualifications on the website may make you feel like are a network engineer. But in reality, you are a customer support/help desk. Just don't carry too much hope into this job, because you will get disappointed.

Explore other reviews about Meraki

5.0
20 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Structured nice team professional team

Cons

None it was all good

4.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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