Pros
Working at MembershipWorks has been refreshing after running my own business for many years. I appreciate their professionalism, investment in training, flexibility when "life happens" (as another reviewer said), great fellow team members, paid vacation time and most of all their sincere interest in creating a mutually beneficial work environment. Here I have been able to learn new skills as well as expand what I'm offering the company beyond what I was originally hired to do. Working from home is also a great perk! There are no office politics and even it was possible to have them in a telecommuting environment, the team is so supportive that I can't imagine that happening.
Cons
The software is easy to use, but the learning curve initially feels steep. That's mainly because in a customer service environment you'll be asked questions you've not come across before that require troubleshooting. Once you get the hang of the system and the process of answering tickets/calls, it's a great feeling.