Pros
- Good people to work with - Fancy new office if that is something your interested in
Cons
- The company is pathetically desperate for revenue, trying to "persuade" people to send payments to their vendors via virtual cards and fast ACH deposits so they get a cut of it. If a user wants to stop sending virtual cards we're told that the vendor needs to reach out to us instead - Management is given to those with the most toxic positivity and performance is based on what your numbers look like over actual customer satisfaction. Leadership exists only to keep an eye on tymeshift and if you have an issue or problem they'll get back to you an hour after you mention it and tell you to talk to a Solution Expert since they do more work than actual managers - Risk and Compliance will just decide that a payment or company is a risk and block them from using Melio without bothering to reach out to users. So when they come to Support, justifiably upset, we have no answer to give them and tell them they have to reach out to compliance. This only upsets the user more - The CX department is overworked and understaffed. Instead of hiring more people to meet volume though they ask you to work OT for some extra cash and gift cards. Bonuses are tied to the entire team so if one person is struggling the entire team doesn't get a bonus because that's what successful companies totally do...