Upper management is clueless, they are not from the weight management industry and don't understand it. They threaten, intimidate and mistreat employees. There is such as "desperate" desire for success they swing through the air grabbing at anything that they believe will make them money. They have no direction, no communication and NO accountability coming out of Owings Mills, it's all about who your buddies and family are. There is zero integrity, no respect and no appreciation at all. Worst place I've ever working in my life.