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Medical Service Company

Engaged employer

Directionless Company with Toxic Culture and Clueless Leadership - Anonymous employee Medical Service Company Employee Review

1.0
4 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A handful of good coworkers who genuinely care and try to make the best of a bad situation.

Cons

Return to Office = Empty Promise: Employees were forced back into the office under the guise of “collaboration,” yet the reality is we’re still working remotely. Even worse, directors and upper management are exempt from these rules — they can stay home whenever they want or come and go as they please. The hypocrisy is blatant. Crappy Benefits & Low Pay: Compensation is well below market, benefits are bare minimum, and the PTO policy is one of the worst I’ve ever seen. Too Many Leaders, Not Enough Leadership: Leadership layers keep multiplying, yet none of them seem to understand how the business operates—or even what their own departments do. Decisions come from the top with no grounding in reality. Toxic Culture: Since Josh became CEO, the environment has deteriorated dramatically. Morale is at an all-time low, turnover is high, and people are disengaged. The culture has shifted from supportive to fear-driven and chaotic. Outsourcing Over Accountability: Rather than admitting the return-to-office strategy failed and addressing why so many employees have left, leadership is doubling down by outsourcing work to third-party companies overseas. This short-sighted move only hurts quality and further erodes trust. No Clear Future: The company feels rudderless and unstable. At the current trajectory, I wouldn’t be surprised if it’s put up for sale within a year.

Explore other reviews about Medical Service Company

5.0
25 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people, good values, cares about the patients needs first

Cons

No cons noticed since I’ve been here

1.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Been gone for a number of months, i can't think of a single thing

Cons

Lies to your face. Was told it was 100% work from home and it was for 2 months and then all of a sudden it's hybrid. And if you didn't like it, the door was right there. No exceptions to the rule. They just felt everyone needed to be in office. So that we could use the computer to speak to each other. Because we were all over the country in a building.When we could have done the same thing at home. When I was brought on, it was touted that the company has never not given bonuses or raise and guess what, all of a sudden, no bonuses, no raise, just work harder for the same amount of money, which was small by comparison to other companies in the area. Their adage was work harder instead of smarter, which goes against everything. I work for. Was more into numbers for productivity, instead of quality, And as an insurance biller, clean claims. Bring in money faster and easier. Then working on it after denied. In my twenty years as an insurance biller, i've never had productivity issues until I came to here.

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