Not worth it - Customer Service McMaster-Carr Employee Review

1.0
14 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Great pay, financial benefits. Cash and deferred profit sharing is unparalleled. No insurance premiums.

Cons

Required to work in office after being told they'd never make us come back because they "value employee's work-life balance." No choice where you work, constantly getting shuffled around to a new departments. So you constantly have new supervisors. AI is taking over everything and eliminating jobs left and right, but they "don't do layoffs." They just change the metrics and slowly squeeze tighter, until you break and quit. Or suddenly don't meet their metrics and they let you go. Have watched over 30 colleagues in my office be let go in the last 10 months alone. On average they lose 10/month, per office location. They don't like feedback. If you provide feedback regarding a process, you basically get put on their watchlist and eventually end up "not meeting expectations." You have no control over your schedule. Your breaks are dictated by a whole team that changes the times of your breaks constantly. You could get lucky and work a good shift, or get screwed and have to work a really late shift. They don't care if you have conflicts with childcare or anything. PTO isn't great and they're very strict about how you use it. PTO is supposed to also be used for sick time, so that's hard to manage. Especially with such a small bank to begin with. Eventually you quit or get fired. At the end of the day, if you're anything other than some form of management, you don't have any "transferrable skills" to list on a resume when you're struggling to find another job. You also have no upward mobility here. They don't promote internally. Almost all of management is hired externally as fresh faced college graduates with ivy league degrees and no management experience. It's so frustrating. No one knows how to do anything and can't get you a solid answer.

Explore other reviews about McMaster-Carr

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

At least in the Systems department, it’s a helpful and collaborative environment.

Cons

3 days in office and potentially long commute from the city

4.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Pay/benefits are incredibly generous - People are generally easy/nice to work with - Note that the Systems department seems to be fairly isolated from the negative issues discussed in other reviews (e.g. tension between warehouse workers and management) - I haven't experienced any of those issues within the systems department. In my opinion, Systems is a great place to work and develop as an engineer. - Hybrid work style (3 days in office). Personally, I like hybrid more than both fully in-office and fully remote styles. - Great cafeteria with good food and cheap prices. - Good work/life balance (outside of being on call, I can leave work at work).

Cons

- Work is not super interesting to me. I come from a highly technical, but very different (not ecommerce/industrial supplies), background where I was doing work I was much more interested in. No doubt there are folks in Systems who love the domain though. - While I'm not on call a ton (1-2 weeks every few months), I really hate being on call. I like to leave work at work. Note that joining at least one reliability team is expected within your first year or so.

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