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      McKesson

      Engaged employer

      McKesson reviews

      Your experience may vary - Customer Service Representative McKesson Employee Review

      4.0
      7 Feb 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good support system for information and the company gives employees opportunities for recognition when doing a job well. Working from home is wonderful.

      Cons

      QA's. Lots of oversight - everything you do is recorded, though this is only an issue if you don't have a personal PC to work on next to your work PC between calls. Lots of system updates and I've only been here less than a year, tech issues can pile up and make work frustrating at times. I don't feel properly compensated for the in-depth research and efforts made for case completion. And a lot of people from different departments means tons of personalities, some will give pushback about assisting you for no reason. There is a hiring freeze in effect and incentives were placed on hold despite pulling in profits.

      avatar
      McKesson Response
      2y
      Thank you for your candid feedback. How we work is just as important as the work we do. Hearing feedback from new and different points of view helps us take steps in a positive direction.

      Explore other reviews about McKesson

      5.0
      18 May 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Career verticals through Operations and Sales in healthcare

      Cons

      Connecting to adjacent teams or larger groups within the org

      1.0
      3 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      1. relatively aloof culture for ICs to grow on their own 2. on and off few people are good 3. Actually consultants in india are better than some full time hires to work with. The h1bs in full time roles and some GCs/Americans are just 1 step away from unemployment line but there are some good quality consultants who can be directed well to bring in good work. Problem is lack of direction when middle management is just running after money.

      Cons

      1. top most management is clueless to what is going post the middle tier 2. middle tiers - VPs/SVPs/Directors and Sr. Directors are among the worst. Mostly cast offs from Consulting firms/Tech cos/Other Healthcare firms, this group has some of the worst, clueless folks who just think very narrowly about how to get rid of problems, maybe craft a story for higher ups. Get rid of this layer ( so called people management ) and co. could shine better on the work of ICs, decent software engineers and regular rank and file. 3. Main money maker distribution is different from tech group and the IT here is almost comical - 2 years ago in 2024 there were "directors" bringing AI agents with 90% hallucination .. I mean that has got to be an industry first!

      1
      avatar
      McKesson Response
      5d
      Thank you for bringing these issues to our attention. We are committed to creating a positive work environment and are disappointed to learn that we fell short. We are taking your feedback seriously and are making efforts to address the concerns raised. Please feel free to reach out for a more in-depth discussion.
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