ACA support - Csr1 Maximus Employee Review

4.0
19 Mar 2015
Recommend
CEO approval
Business outlook

Pros

Supporting the ACA and enrolling customers in health insurance for perhaps the first time in their lives is a very powerful process.

Cons

Metrics used to rate performance of CSRs are not correlated or related to the successful completion of enrollment. It's all about "turn and burn" the calls.

Explore other reviews about Maximus

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, adequate training and guidance and usually everything /software works - minus regular hiccups.

Cons

Not too many - a few misunderstanding s about training classes and roles but overall, not bad.

5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

This company allows me to be who I am and gives me the freedom to learn the way I wanna learn

Cons

Just basically that it’s corporate and there’s a chain of title

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