Pros
My immediate line manager was kind, supportive and tried her best, but she was always overwhelmed by the work environment and extremely micromanaged. Opportunities to help participants on a personal level, though this was often despite -not because of - company systems.
Cons
No meaningful accommodations for neurodivergent or disabled staff. Requests for reasonable adjustments took months or were dismissed entirely. Management showed little empathy and rigidly enforced policies that excluded those needing flexibility, including parents and staff with mental health needs. Strict office mandates, even for admin work that could have been done remotely. Staff were shamed for asking to work from home. Culture of secrecy and fear - employees discouraged or punished for sharing information or raising concerns. Nepotism and favouritism were common, with unqualified individuals promoted or protected. Widespread unprofessional behaviour: inappropriate comments, noisy and disrespectful office environment, loud music and poor boundaries. Complaints or disclosures were not taken seriously; those who spoke up were often made to feel uncomfortable or cornered. Poor curriculum quality and refusal by management to take feedback from experienced staff, and certain coaches favoured over others. Coaching job was similar to being a teacher in an academy- No agency, and a lot of micromanaging down to whether you can photocopy something for participants.