20 Aug 2015
MarketLinc Response
10yThanks for taking the time to share your review. Based on recent analysis, the majority of our Sales Agents are in the top 2 compensation tiers. And you are correct; this allows them to earn between $11.00 to $16.00 per hour. During our recruitment cycle with new applicants, we make sure that the compensation opportunity is very clear by giving realistic examples of what the majority of our sales team earns. This helps each new applicant qualify if the opportunity is right for them.
Similar to the previous response, we do want our employees to know that our Sales Agent Support Specialists have a number of responsibilities throughout their work day. Not only are they responding to product knowledge questions, but they are also responsible for managing overall traffic and shift patterns, supporting technical issues, etc. That is why we have developed support tools for our Sales Agents to use when they have product knowledge questions (ex. FAQ documents, online training modules to review, etc.). It's important for us to make sure we're doing our part to add to our employee's success. We will be exploring additional product knowledge training for our support team. In the meantime, we'd be happy to hear your suggestions on how to continue to improve our support tools and processes. Please reach out to your Sales Manager, or to a member of our Employee Development Services department to share your ideas. Thanks again.