Pros
MarkMonitor is still the market leader in the Online Brand Protection space and provides a large spectrum of services which makes it an attractive company to work for. Fast-paced industry where there is something new to learn every day. Lots of smart individuals from multiple countries and backgrounds, particularly in Client Services, who do not hesitate to go above and beyond to make clients happy. Nice perks like gym benefit, decent health insurance, cinema tickets and fruits/snacks all week. Working from home, flexible hours’ scheme and office in central location.
Cons
The atmosphere used to be really good in the London office (more like a family) but since the last major organisation change, the situation went out of control with a total lack of strategic leadership and very poor management. In the departments where managers have not been replaced (eg. Brand Protection), supervisors have taken over as acting-managers without having the required people skills nor sufficient technical knowledge leading to low morale and spreading anger and frustration. Many people left and many more will do so if nothing is done as a matter of urgency. Heavy bureaucracy produces unnecessary delays on projects, lack of company flexibility and inability to keep up with new trends. No clear career path and mentoring/training, coupled with rampant politics, mean that only very few employees are promoted based on their skills and not “who they are friends with”. Big egos and complacency in the Sales team are not what the company needs to remain the undisputed leader in a highly competitive market.