Pros
Internal Culture: There is a great sense of camaraderie within individual teams. Market Reputation: Maple is a highly recognizable name that carries significant weight on a resume.
Cons
Management: Excessive "senior manager" hires have created a culture of policing rather than productivity, leading to more red tape and less clarity. Pay: Salary disparity is a major issue—leads in the same role can have a $25k pay gap (65k vs 90k????). Annual raises are minimal (3–4%), and promotion bumps are underwhelming at 10%. Career Outlook: High turnover in Customer Support is driven by low wages (sub-$50k) and a stagnant growth environment. It’s a "revolving door" role that doesn't offer the advancement typically expected in the tech industry. People who are aggressive micro-managers tend to be promoted more and are considered competent, while people-oriented people are fired or left to the side. Product: The product is meant for established Canadians who have the means to spend almost $100 a month for healthcare. Not equitable like it used to be. Slack: A pet peeve of mine, so many Slack channels are private that it's often where I'm sent a link to complete a task, and I can't see it. It adds more work to then have someone copy and paste it to me. This secretive behaviour is off-putting.