Pros
Good Pay - IF you have perfect attendance.
I'm sorry but there are no other pros.
Cons
In my 40+ years of working, this is the MOST micromanaged company I have ever worked for. Cameras watching your every move (there's even a camera in the breakroom watching you), attendance policy leaves ZERO room for error. I quit eating my lunch early to make sure I clock in on time to NOT LOSE my attendance bonus.
Calls come in back to back to back leaving you little to no time to decompress if you get a rude caller or emotionally difficult situation; yes you can pause the calls but that goes against your metrics and can get you written up.
This company has a HIGH turnover rate, mainly due to the micromanaging and being treated like a robot. I witnessed a LOT of great worker give up and quit because of the constant monitoring by supervisors and management. Once person was given a "final warning" because his/her cellphone was caught on camera AFTER HOURS in a closed call center. One can understand the no cell phone on the floor policy but this is after hours when it's really none of their damned business; especially when this particular location was closed for the night and no sensitive information was visible ANYWHERE. Another employee was written up for simply taking food from the call center when they were told they could (this was from an employee event that occurred earlier and that employee wasn't there during the time and was told they could take something home) and it was seen on camera by corporate monitoring the video.
Part-time employees cannot accrue vacation time making difficult to take time off and do anything. This is especially difficult for those also working a fulltime job (like myself) who travel for vacations.
I could think of quite a few more things but IMHO, this company doesn't care and would not be receptive to changes that might make things better for employees.
