17 Sept 2020
Madison Reed Response
5yDear Former Employee,
We are quite surprised to learn about what you described as your experience with Madison Reed, and are very sorry to hear that it was a negative one at that. We do give opportunity for all team members to share their feedback on a regular basis anonymously with our Glint surveys to better understand how we can make improvements, not only as a company, but improvements within each team and department. At Madison Reed, we also have an open-door policy that encourages all employees to be able to speak directly to their managers about any issues. We invite you to contact us directly at HR@madison-reed.com to gain a better understanding. We take this very seriously and read each and every review.
There are a few things we’d like to address that were mentioned in your review that we are concerned with, and would like to provide clarity:
1. Madison Reed pays for all of our eligible employee's health care premiums and 50% of our employees' dependents, if they choose to have them on their plan. Kaiser is one medical plan option as we have multiple providers that employees can choose from. Our employees are given informational opportunities to learn about each plan and select which is best for them.
2. Diversity, Equity, and Inclusion is one of our top areas of focus as a company. In recent months, we have developed a committee that solely focuses on DEI initiatives within our culture. Our hope is that this initiative will have a positive and lasting impact on each and every employee and, on a broader scale, within the greater beauty industry.
3. What you mention in regards to nepotism, treating certain employees better than others, lack of work life balance, and threatening people does not align with the Madison Reed values of Love, Joy, Responsibility, Trust, and Courage, and we hope to remedy this immediately upon your direct feedback to Human Resources.
We want to thank you for your feedback. We do not take it lightly, and we truly care about each team member’s employment experience and will take the time to reflect and research what you have shared with us.