Pros
The only two redeemable qualities of working at Macy's are the employee discount and the people. That being said, their credit card interest rate is about 4% higher than the discount, so if you carry a balance on your card, the discount is moot. If you must work there, be sure to pay off your bill every month or prepay on your account before buying anything. The people, in general, were lovely.
Cons
1) Too many new initiatives to try to improve sales and service, resulting in a hodge-podge of selling and service techniques that rarely, if ever, result in sales or service improvements. 2) Upper management does not care about work/life balance, unless it is their work/life that needs balancing. Over the years I turned down dozens of invitations to important family events because I absolutely had to work every single One Day Sale. Sitting here now, I'm amazed by the abuse I allowed myself to put up with just because I was glad to have a job. 3) Competition should be healthy, not vindictive. All wins should be recognized, regardless of first, second, or third place. 4) If you grew up in the company, as so many have, forget about any decent pay raises. Your best bet is to work somewhere else for a few years, then come in and get paid more than everyone else already working there. 5) If you do everything else well, but struggle with one component of your job, be prepared for that one component to be picked at like a scab, with very little help or advice from upper management.
