Management is toxic starting from the top. Try to pressure employees into performative body like smiling arbitrarily at customers, pressuring colleagues to put maximal effort into the job like opening credit cards constantly, always approaching customers instead of letting them browse comfortably, blaming them for any bad behavior from customers list goes on. Macy’s demands a lot from their employees for a simple job and doesn’t compensate them appropriately for their expectations. You could meet their desired metrics on paper and still be unpaid. Any incentives benefits that the company would offer to their employees they strip them over time. Environment is also unsafe at times.