Pros
Pay is really good for entry level positions, considering you don't have to have a degree. They offer work from home in some offices. They do a lot for local communities as well as lots of little things throughout the year for the employees. It's good honest work, and for the most part, ypu work with good people. Lots of advancement opportunities.
Cons
Training on their GMR program is a joke- No one stays on the same page so a lot of bad info is given to clients. Even floor supervisors don't care- they pretty much dont care and tend to pass the buck. A lot of backbiting like what you would expect in high school. The TX call center is frankly a joke- they don't really enforce contracted protocol to avoid potential complaints to the state. Difficult to request time off- And if you have to leave to go to the ER, they will still hold it against you- unless you are admitted overnight. I've seen people wheeled out on stretchers- and they were still penalized. They had implemented a 'badge program'- learn another departments functions (voluntarily), and you would receive a monetary bonus, either one time or pay raise. I put in my request, was told itd be submitted, only to follow up a month or so later and be told that the program was cancelled due to lack of interest. They never told anyone. Health insurance is not worth it.