Unpleasant workplace - Customer Service Agent MSC Cruises Employee Review

Good afternoon, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience at MSC Cruises did not meet your expectations. We take concerns about our workplace, culture, and management very seriously, as the wellbeing of our employees is extremely important to us. While we are pleased you appreciated certain aspects of the workplace, and some of your colleagues, we regret that other elements of your experience were negative. We do not tolerate any form of bullying or discrimination, and we encourage anyone who has experienced or witnessed such behaviour to raise it through our confidential reporting channels so it can be properly investigated. Our supportive HR team are also always here to help. We are continually working to strengthen communication, leadership support, and employee engagement across all departments. Your comments have been noted and will be shared with the relevant teams to help us continue improving our working environment. We wish you all the best in your future endeavours.