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MRC Smart Technology Solutions

Part of Xerox

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Interesting Company - Technology Advisor MRC Smart Technology Solutions Employee Review

1.0
30 Nov 2018
Recommend
CEO approval
Business outlook

Pros

-You can run errands during the day if needed since you're in outside sales which is cool -It's ran so bad that they frequently mess up on commissions and once and a while they are in your favor -401k plan wasn't bad, they match 4% but you need to be there 5 years to become vested and the investment options offered were pretty weak

Cons

-Low pay, you will start at 40k/year and be expected to work minimum 10-12 hour days -Car allowance sucks and they track everywhere you go each day and review that when you submit it every week to see if you were actually prospecting -Insurance is really bad. Pretty much the same cost to see doctors and get prescriptions if you didn't have insurance at all. Make sure you're not planning of having a baby while you work there -Upper management sees you as a number and they make that pretty clear -Lack of help and guidance. Selling copiers is a process and if you're not familiar with it, there's a big learning curve. -Lack of communication. Getting even a simple email back can be a huge challenge -Super high turnover. If you stay a year, you're now a veteran in the company.. congrats! Now sell more or you will get put on disciplinary action plan -THE COMP PLAN. Every year I saw it restructured to pay less and make bonuses more unobtainable. Bonuses aren't basically a thing there anymore, scary to think what the 2019 plan has in store -How they take care of their customers. It seems like their model is get them to sign for 5 years.. then forget about all the great things we told them about MRC because they are literally stuck with us.. seriously, good luck trying to get out of a copier contract. It won't happen. -Listening to the same 8 reps get multiple awards at every company event *Side note - Ignore their promises for 'how much you will make in X years'. It's a lie, a big one. They will get you all hyped, hope you sell to a couple new accounts(that they will have locked down for 5 years making profit off of while they give you maybe $100 bucks commission) then expect you to leave or fire you when you can't hit their unrealistic numbers while they pass those accounts to the 8 reps so they stick around. I didn't realize how unhappy I was working there. I wouldn't recommend this job to anyone unless it's a last resort. I'm not one to hold a grudge but in this case I am. I'm mad that I wasted two years on fake promises, broken communication, and lies from a company that has so much potential to be a great place to work for. If you want to give it a go at copier sales I'd wouldn't recommend MRC being your first choice. There's a ton out there, trust me. I know, because we would lose to them all the time because 5 minutes of research will show MRC is extremely overpriced and their customer service is basically non-existent.

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MRC Smart Technology Solutions Response
7y
Thank you for your review, we really appreciate your feedback. As a company MRC seeks to grow and develop our employees. This includes career path and salary increases, based on performance and effort which is outlined in our Sales Career Milestone Plan. We do understand that we are in a tough industry that is not for everyone, so to support our new reps as much as possible we offer a 4-week training program to go over products as well as tips on going through the sales cycle. It is unfortunate to hear that you did not enjoy your time here at MRC. We hope that you brought these issues to your Manager and HR while you were still with us. We have an open-door policy and are always happy to hear about ways we can improve our employees experiences with us. Thank you again for your review, and we wish you the best of luck in your career!

Explore other reviews about MRC Smart Technology Solutions

5.0
2 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Great working culture and management team

Cons

There are no cons as such!

4.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership, and phenomenal training. IF you want to get good at sales cut your teeth here for 2-3 years.

Cons

Long hours. Lots of rejection

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