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      MOO

      Engaged employer

      MOO reviews

      MOO - Great company and product - Sluggish in todays market - Senior Manager, Customer Operations MOO Employee Review

      4.0
      10 Aug 2023
      Senior manager, customer operations
      Recommend
      CEO approval
      Business outlook

      Pros

      Collaborative and team-orientated company Great new office locations in London & East Providence Customer-centric and Excellent Product Good Work-Life Balance

      Cons

      Very slow at making changes, too many layers. There is a lot of resistance to change than other companies, especially within the sales organisation. Lack of understanding from the top down on how to drive and deliver change based on customer needs. Low pay compared to industry standard even after a pay review across all roles. Too many inicitives and creates very complex KPIs that we end up dropping and changing contsntly, lack of focus and drive.

      Explore other reviews about MOO

      5.0
      23 Jun 2025
      Business analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive management and welcoming hiring team, The management and hiring team are incredibly friendly and approachable. They have a thoughtful and well-structured onboarding process that makes new hires feel welcomed and helps them get acquainted with the company quickly. It really sets a positive tone from day one.

      Cons

      None that I have come across yet.

      avatar
      MOO Response
      11mo
      Thank you for your kind words! We’re so glad to hear your experience with our hiring team and onboarding process has been positive. Creating a welcoming, supportive environment from day one is something we truly value, and it’s great to know that came through. We appreciate you taking the time to share your feedback! If there is anything further you’d like to share, please reach out to CPO@moo.com. Thanks again for your review!
      3.0
      19 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I loved this job but their systems are breaking and things were falling through the cracks more than ever and I definitely felt it. I was let go and morale was honestly in the toilet for me. It made me realize I deserved better. - lovely people within my team and similar departments - hybrid work from home environment - structured work days

      Cons

      - limited room to grow with changing systems and standards. it felt like you weren't allowed to grow due to lack of time, people and energy. -if you aren't useful anymore they'll just get rid of you and start over by outsourcing their operations to Cape Town - ungraceful in the delivery of bad news by HR and senior management. - senior management felt messy and focused on protecting themselves and the brand

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