Great Company, great team - Customer Care Manager M/I Homes Employee Review

I gained so much knowledge and skills.

Lots of traveling, wear and tear on the personal vehicle.

Earning potential was great, benefits were decent.

An incredibly toxic work environment defined by micromanagement, constantly shifting and unrealistic sales goals, and a leadership team that often operated more like enforcers than mentors. Targets were routinely increased at the end of each quarter, effectively stripping salespeople of earned bonuses and eroding trust. The culture leaned heavily on intimidation and public pressure. Sales meetings often felt more like performance critiques than coaching, and required role-playing exercises were frequently uncomfortable and unnecessary. There was a consistent pattern of favoritism, where poor behavior was overlooked for some while others were held to entirely different standards. Management’s approach to motivation relied too heavily on guilt and financial pressure, with paid time off subtly discouraged and income used as leverage rather than support. Collaboration was undermined by leadership creating internal competition in ways that felt divisive rather than productive. There were also multiple instances of inappropriate and racially insensitive remarks made in group settings, which further contributed to an unprofessional and uncomfortable environment. Overall, while the role had potential, the culture and leadership practices made it difficult to succeed or feel respected.