Pros
Great company values and culture, fun office, nice location downtown in the middle of the action, friendly and smart employees, free snacks and drinks, generous healthcare benefits, freely available overtime.
Cons
I like the company but don't like the job. Critical response line is extremely stressful as you are constantly dealing with angry passengers and drivers calling the line for any number of issues. There is a chronic shortage of agents even though the company's ridership is growing, meaning that everyone is becoming more burdened and morale is the lowest since I've been here. We're seeing turnover rate increasing as more agents are having difficulty dealing with deluge of stressful calls. This office in Nashville is only around a year and half old so perhaps there are growing pains, but it seems management needs to get on the ball because many pain points that cause this job to be stressful could be solved. Getting promoted from within the company seems near impossible. Pay while probably at about the Nashville average for an entry-level call center job is still a bit low given the stress level of the job and the rapidly rising cost of living in Nashville.