The CEO has got to go! - Director Lumeris Employee Review

I was forced to give it one star, but I wouldn’t give this place any stars. It goes against my better judgement leaving any kind of negative feedback, but without honesty, there will be no change. 1) Start at the top and clean out the CEO’s office. I’ve never experienced a leader (and assistant) who think they know absolutely everything and make it so completely difficult to get anything done. This is who and where the tone is set, and this company is completely schizophrenic because of it. Stop saying “we’re changing healthcare in the United States.” You haven’t yet; you aren’t; and you won’t. Stop letting the egos get in the way of the cause. You are not that great, and your abysmal track record at Lumeris is proof of it. 2) Main investors: get your money back. Sell the whole kit and caboodle to the highest bidder. Your best chance at any payout is an immediate exit strategy. 3) Human Resources: get it together, please. Many of you have little experience in your roles, and it’s because it was easier—and cheaper—to promote you rather than hire experienced talent to meet the chaotic demands of this organization. I’ve seen it so many times…in over your heads and then came the hatchet…promote the next incompetent…rinse and repeat. The turnover at the “Chief” and “SVP” level—within HR—is unheard of anywhere else. Now, there’s no HR representation on the corporate leadership team…because there is no leadership. Herein lies a fundamental problem for the whole organization. 4) Lumeris Sales: I can’t even begin to tell you how many people I saw come and go. The backbiting made it feel like the third-grade playground. If you’re considering a job in Lumeris Sales or Lumeris Consulting—please heed this advice and do not take the position. Some of the Lumeris Sales leaders are abhorrent. Honestly, I’ve never worked at a place where so much money is wasted on closing deals…that never get closed. Oh, the CEO will tell you in the all hands meetings that they’re getting close to signing deals but pay attention. The deals and partnerships that keep getting talked about are those that have already closed…and it’s like a broken record every time. I’ve never witnessed so much talking—meetings, reports, meetings, reports—without any progress. 5) Health plan operations: Some of these people have the kindest and most generous hearts. This is where the business model was created, and this is what offers hope to outside organizations that have no clue about the internal operations of Lumeris. Health plan operations is relied on to close deals (that rarely close; see point 4 above) and then they’re overworked trying to keep the too-few customers happy so they won’t leave. 6) Technology: All I can do is shake my head here. Outdated. Broken. Remedial. 7) YOU! If you’re considering working here, don’t do it. If you’re considering doing business with Lumeris, don’t do it. When the recruiters tell you, “don’t pay any attention to Glassdoor,” please pay very close attention to Glassdoor. When the recruiters tell you, “we’re growing very fast, so there’s a certain level of discontent in current and former employees; it’s just growing pains,” realize instantly the amount of stress that will be placed on you…without the compensation to match it. When the awards are gone and stars have been removed, there are reasons why…client dissatisfaction. Don’t let that be you…there’s too much on the line. You have been duly warned.