Sinking Ship - Proceed With Caution - Anonymous employee LumenVox Employee Review

Get to work remotely with smart and friendly people. Good work culture and I like that employees are spread out over the U.S. and other countries.

Not many cons to working at LumenVox. Maybe if we got to get together more often in person.

-Pay/benefits are okay. -Great people, mostly. -Enormous opportunity, if...

-Does not have a truly market-ready voice biometrics offering, though the speech software is rock solid. Neither are receiving enough resources or focus to overcome the accumulated technical debt. Despite this, LumenVox has more sales and marketing employees than developers and engineers. -Many ICs outside of sales are "matrix managed", leading to conflicting priorities and stress. -Extremely top-heavy company structure, if you can get someone to give you an accurate org chart. Consequently, ICs are micromanaged. -CEO eager and motivated but unfocused. Only pays attention when hearing what he wants to hear. Perceived by most employees as being in the way of progress as opposed to an agent of it. Tends to take the cheapest way out. Falls for the sunk cost fallacy frequently. -Lack of strategic focus -- the ASR/TTS side of the business treated separately from the VB side. Business focus shifts between them frequently, engineering is expected to follow. Neither platform is receiving the investment needed to become technically competitive.