Good employer. Frustrations do exist but not bad - Customer Success Professional Lumen Employee Review

5.0
11 Aug 2025
Recommend
CEO approval
Business outlook

Pros

work life balance is really great at lumen

Cons

The resources to accomplish your job are not amazing

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Lumen Response
10mo
Thank you for writing a review. We need feedback like yours to continue to make Lumen a great place to work. Lumen is committed to ensuring that everyone has access to the resources, opportunities, and support they need to succeed. We're sorry to hear that this has not been your experience. We hope that you feel comfortable expressing your concerns with your manager. We're happy to hear that your overall experience at Lumen has been positive! Thank you again for your review and for all that you do with us.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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