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      Lumen

      Engaged employer

      Lumen reviews

      Average - Account Director Lumen Employee Review

      3.0
      25 Jul 2025
      Account director
      Recommend
      CEO approval
      Business outlook

      Pros

      NIce work-life balance Good co-workers

      Cons

      Lack of accountability between departments Slow and cumbersome processes to quote and sell

      avatar
      Lumen Response
      10mo
      Thank you for taking the time to write a review. We need feedback like yours to continue to make Lumen a great place to work. We're pleased to hear that you enjoyed working with your former colleagues, and our commitment to a balanced work-life was evident throughout your time with us. We appreciate your honesty and transparency. One of our Core Operating Principles is 'Trust,' meaning we believe in doing what you say you will do, owning your mistakes, and only sharing information that is yours to share. We're disappointed to hear that wasn't a part of your experience. We thank you again for your review, and we wish you the best of luck with the next step in your career.

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      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      2.0
      13 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

      avatar
      Lumen Response
      1mo
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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