Good spot - Customer Success Professional II Lumen Employee Review

4.0
5 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Good all around and supportive

Cons

Pay can be low for roles.

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Lumen Response
1y
Thank you for your insight into working at Lumen. We play to win, and we're happy to have you on board the team. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you for the work you do with us!

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
3d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
3.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good Work Life Balance Unlimited PTO

Cons

A lot of Red Tape and Bureaucracy Offshore hiring and short term thinking in cost reduction policies

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