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      Lumen reviews

      What a Mess - Anonymous employee Lumen Employee Review

      1.0
      4 Jan 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Salary from an acquisition company remained the same. Some very knowledgeable, caring and hard working people still there. Home-based office works well. Work life balance left most evenings, weekends and holidays free from work. Company portion of 401k contributions are automatically vested.

      Cons

      Poor plan in 2015 to merge/integrate Savvis and CenturyLink Sales & Support teams. Much time and money wasted on ineffective, highly-paid consultants. Merger left no training for non-CenturyLink employees; we were left to fend for ourselves. Too many people think they know a lot when they really don't. Very poor expense reimbursement for mileage, no reimbursement for home workers internet service or other related home-based expenses.

      Explore other reviews about Lumen

      5.0
      23 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall great culture and team

      Cons

      Fully remote, not too much interaction with coworkers

      avatar
      Lumen Response
      1w
      Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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