Management Adds No Value- Toxic - Account Manager Lumen Employee Review

1.0
8 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Work from home, paid for some grad school, and great ERGs.

Cons

During my 3 years, I went through 6 managers and not one of them were decent. Not a single one added value to my career or attempted to assist in my career development. They only cared about themselves and were insecure so if you spoke up or challenged them, you were a target. So essentially, it was a cult. New CEO and senior leadership are not impressive whatsoever. She made everyone read a Brene Brown book which was completely worthless, as part of her transformation. Rather than use an actual, proven, transformation method, we read a book about being vulnerable. Sounds like she wants things done well, cheap, and fast, which never works out.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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