Was a bad sign when the manager who hired me left the department a month later. - Anonymous employee Lumen Employee Review

Easy to learn, manageable schedule, supportive management

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

The managers are very supportive when it comes to career development and mobility at Lumen.

Lumen has gone through several organizational restructures, which created uncertainty and placed additional responsibilities on frontline employees. While change is sometimes necessary, better planning and communication could help reduce the burden on customer-facing teams and improve the overall employee experience.