Great Company with Great Values - Global Account Manager Lumen Employee Review

4.0
5 Feb 2015
Recommend
CEO approval
Business outlook

Pros

Great company values which they push from the top down. Plenty of freedom to grow you book of business.

Cons

Not enough training on the processes to quote and deliver services. Processes change too frequently. Too much time spent doing administrative work versus customer interfacing sales time.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
3.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Pay Company provided vehicle Company provided devices Team collaboration You call the shots for vendor oversight If you don’t like it, you have a say Managing without employees Growing exponentially = future opportunities Hybrid work

Cons

Process of equipment repair/replace M-F on call Narrow vendor selection list Lazy techs & difficult techs

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