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      Lumen

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      Lumen reviews

      An Awesome Work Culture - Ancustomer Service/Credit Manatnebt Lumen Employee Review

      5.0
      5 Dec 2013
      Ancustomer service/credit manatnebt
      Recommend
      CEO approval
      Business outlook

      Pros

      the detailed training-coaching-the authority given each employee to do their job-the union involvement-the relationship between the union and management

      Cons

      The shift in jobs after the merger with Century Link, Its interesting that because so many like and stay in their jobs, the company is A union house, seniority stays at the top. Seasoned, knowledgeable people, are in place.

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      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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