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      Lumen

      Engaged employer

      Lumen reviews

      Overall, a good company that provides decent benefits. - National Order Help Desk Representative Lumen Employee Review

      3.0
      19 Sept 2013
      National order help desk representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, good benefits, close at 7pm if you're a sales and care representative. If you don't mind offering products on every phone call and have a good sales pitch, this is the job for you!

      Cons

      Being an NOHD rep, we didn't close until 11pm which was horrible. Constant back to back calls without time in between. If we took a quick rest to catch our breath, a manager would be instant messaging us asking why.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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