It Pays the Bills... - Relationship Manager Lumen Employee Review

2.0
5 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Coworkers are fantastic. There's a lot of opportunity to learn about new and emerging technology.

Cons

Where do I start... As much as leadership talks about how CenturyLink is a customer focused organization they actually care very little about the customer at the end of the day. Micromanagement Almost no systems integration throughout the mergers No pay increases in years Eroding share prices Ever increasing quotas (this is pretty much par for the course in any sales org) Annual reductions in work force (it's just a matter of time before you're fired) Constant reduction in sales support staff (more and more admin work falls on shoulders of sales) The list goes on, but I'll stop here.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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