You are a number - Management-Consumer Lumen Employee Review

1.0
27 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Decent pay in the unionized footprint

Cons

Centurylink has no care for their employees, expect to be a easily replaced commodity. From a management perspective the upper echelon of leadership is bloated and disconnected. Aggressive sales practices lead to a "wells fargo" like culture of churning employees and drives unethical sales practices. Instead of dialing it back when this was uncovered via previous employees and law suites they tighten the vice and apply more pressure to their front line. You will work outside of your function and it will be required to do so, if your other work suffers as a result expect to be disciplined. When going to management expect to forfeit worklife balance because the company demands too much time and effort.

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5.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work is great and awesome

Cons

None to be honest with yoy

2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
1mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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