Pros
-Union guarantees raises -Great health benefits -Lots of initial training given (2-3 months) -Tenured coworkers willing to share knowledge if needed
Cons
-simply does not care about what is good for customers -sales practices could be described as "slimy", although this could be a reflection of the telecom industry as a whole -not an easy company to work with from the standpoint of a small business owner -employees are generally unprofessional in demeanor, abilities, and dress -IT is vastly outdated, still running MS-DOS with sporadic GUI programs, which are very slow -very little accountability -overall talent displayed in employees of all levels is lacking -management incompetence across the board -supervisors are generally clueless -middle management doesn't listen to suggestions of those below them -upper management alloof, doesn't ask for feedback or listen to management below them -management will turn a blind eye to slamming/cramming if perpetrator is hitting sales numbers, although this seemed to be changing the further the Qwest-Centurylink merger developed -management treats employees like children